Terms of Service

1 Agreement

These Terms of Service are a contract between UNDEFINED LABS PTY LTD (ABN 43 662 659 878, ACN 662 659 878), trading as CrewRing, and the person or organisation using CrewRing.

If you use CrewRing for a company, you confirm that you are authorised to accept these terms for that company. If you do not agree to these terms, do not use CrewRing.

These terms apply with any order form, proposal, subscription page, or written agreement that refers to CrewRing. If there is an inconsistency, the signed written agreement or order form applies first for that inconsistency.

2 Definitions

In these terms:

Customer

means the company, employer, labour hire provider, principal contractor, or other organisation that creates or uses a CrewRing account.

Customer User

means a manager, dispatcher, administrator, or other person who uses CrewRing for a Customer.

Worker

means a person contacted through CrewRing about work or using a CrewRing application.

Service

means the CrewRing websites, applications, APIs, dashboards, background workers, communications, integrations, and related services.

Customer Data

means data supplied, uploaded, synced, generated, or stored by or for a Customer in CrewRing.

3 The CrewRing service

CrewRing is a workforce communication service for Australian businesses. The specific features made available will depend on the Customer’s subscription and configuration.

CrewRing helps Customers communicate with Workers about work, record responses, manage related records, and connect with third-party systems chosen by the Customer.

CrewRing is not an emergency service. Customers must not rely on CrewRing as the only way to send urgent safety warnings, evacuation notices, or emergency instructions.

4 Accounts and authority

Customers and Customer Users must provide accurate account information and keep it up to date.

Customer Users must keep sign-in details secure and must not share accounts. Customers are responsible for all activity under their organisation account, including activity by invited users.

Customers must promptly remove users who no longer need access.

We may refuse, suspend, or close access if we reasonably believe an account is being misused, is insecure, or breaches these terms.

5 Customer responsibilities

Customers are responsible for the Workers, shift data, contact details, certifications, integration credentials, and other Customer Data they provide or connect to CrewRing.

Customers must:

1. have a lawful basis to collect Worker information and use CrewRing to contact Workers;

2. give Workers clear notice that CrewRing may contact them on their employer’s behalf;

3. comply with employment, workplace, privacy, telecommunications, spam, and safety laws that apply to them;

4. keep Worker data accurate, including contact details, work locations, tickets, and opt-out status;

5. handle Worker communication preference, opt-out, correction, and deletion requests that apply to Customer-controlled records, where required by law or the Customer’s own policies;

6. only upload documents they are allowed to upload;

7. make sure their connected-system permissions allow CrewRing to perform the requested syncs; and

8. keep their own operational processes for rostering, safety, payroll, emergency contact, and worker management.

CrewRing helps Customers communicate with Workers. It does not replace a Customer’s workplace obligations, award obligations, safety duties, record-keeping duties, or obligation to check that a Worker is legally and safely able to perform work.

6 Worker communications and contact preferences

CrewRing sends Worker communications on behalf of the Customer. The Customer decides which Workers should be contacted, what communication channels are enabled, and whether a Worker is marked as opted out, subject to applicable law and the settings available in CrewRing.

Workers who want to stop automated communications should contact their company’s dispatcher or manager, or use any preference or opt-out controls made available to them by their company in CrewRing.

Some SMS messages may include STOP instructions. If STOP instructions are included in a message and supported by that message flow, CrewRing will process the reply according to the Customer’s configuration and applicable law.

Opting out of automated communications does not cancel shifts, end employment, remove a Worker from the Customer’s roster, or prevent the Customer from contacting the Worker through other lawful channels. The Customer remains responsible for communicating required work and safety information.

7 Integrations and third-party services

CrewRing relies on third-party services to provide the Service, including hosting, communications, authentication, document storage, error tracking, and integrations chosen by the Customer.

Third-party services may have their own terms, availability limits, rate limits, security measures, and outages. CrewRing is not responsible for a third-party system’s own acts, omissions, data accuracy, or downtime.

If a Customer disconnects or changes a third-party system, parts of CrewRing may stop working until the integration is reconfigured.

8 Customer Data

Customers keep ownership of Customer Data.

Customers grant CrewRing a non-exclusive licence to host, copy, process, transmit, display, and use Customer Data only as needed to:

1. provide, maintain, and secure the Service;

2. contact Workers and process replies;

3. sync data with connected systems;

4. provide support;

5. comply with law; and

6. improve the Service using aggregated or de-identified information.

Customers are responsible for the accuracy, quality, and legality of Customer Data.

9 Privacy and security

CrewRing handles personal information under the CrewRing Privacy Policy and applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We use reasonable technical and organisational measures to protect data. No online service is completely secure. Customers must also use strong internal controls, limit user access, and promptly remove users who no longer need access.

Customers must not use CrewRing to collect or process personal information unless they have the right to do so.

10 Fees and billing

Some CrewRing plans are paid plans. Fees, billing periods, inclusions, and usage limits are set out in the applicable order form, subscription page, proposal, or written agreement.

Unless stated otherwise:

1. fees are in Australian dollars;

2. fees exclude GST and other taxes;

3. fees are payable in advance;

4. usage-based charges may apply for metered services; and

5. missed or failed payments may lead to suspension.

Fees are not refundable except where required by law, stated in an order form, or agreed by CrewRing in writing.

11 Acceptable use

You must not use CrewRing to:

1. break the law or encourage someone else to break the law;

2. send spam, harassment, threats, misleading messages, or unlawful marketing;

3. contact people where you do not have the right to contact them;

4. upload malware, harmful code, or material that infringes someone else’s rights;

5. attempt to access another Customer’s data;

6. bypass security, usage limits, billing controls, or access controls;

7. reverse engineer or copy the Service except where allowed by law;

8. interfere with the Service or connected infrastructure; or

9. use the Service for emergency dispatch as the only channel for urgent safety information.

We may suspend or restrict use if we reasonably believe there is a breach, security risk, legal risk, or harm to Workers, Customers, CrewRing, or a third party.

12 Intellectual property

CrewRing and its licensors own the Service, including software, designs, documentation, logos, workflows, templates, and other materials we provide.

Subject to these terms, CrewRing gives Customers a limited, non-exclusive, non-transferable right to use the Service for their internal business operations during the subscription period.

You must not copy, sell, sublicense, or create derivative works from the Service unless we agree in writing or the law allows it.

If you give us feedback, suggestions, or ideas, we may use them without owing you compensation.

13 Support, changes, and availability

We aim to keep CrewRing available and useful, but we do not promise uninterrupted service. Maintenance, outages, third-party issues, network failures, or events outside our control may affect availability.

We may add, change, or remove features. If a change materially reduces paid functionality, we will take reasonable steps to notify affected Customers.

Support is provided by email at info@crewring.com unless a separate support arrangement applies.

14 Suspension and termination

Customers may stop using CrewRing at any time. Any termination rights, notice periods, and data export periods may also be set out in an order form or written agreement.

We may suspend or terminate access if:

1. you breach these terms;

2. fees are overdue;

3. continued use creates a security, legal, privacy, or operational risk;

4. we are required to do so by law; or

5. the Service is discontinued.

After termination, we may delete or de-identify Customer Data after a reasonable export period unless law requires longer retention or a separate agreement says otherwise.

15 Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law or other applicable law.

Where the law allows us to limit liability for a failure to comply with a consumer guarantee, our liability is limited to resupplying the Service or paying the cost of having the Service resupplied.

16 Disclaimers

To the maximum extent allowed by law, CrewRing is provided on an as is and as available basis.

We do not promise that:

1. every communication or integration sync will succeed;

2. third-party systems will be accurate or available;

3. the Service will be error-free or uninterrupted;

4. every Worker response will be correctly interpreted; or

5. the Service will meet every Customer requirement.

Customers should keep their own operational processes for rostering, safety, worker management, and urgent communications.

17 Liability

To the maximum extent allowed by law, CrewRing is not liable for indirect loss, loss of profit, loss of revenue, loss of goodwill, loss of opportunity, or loss caused by third-party services.

Subject to any non-excludable rights under the Australian Consumer Law, CrewRing’s total liability for all claims connected with the Service is limited to the greater of:

1. the fees paid by the Customer to CrewRing in the 12 months before the claim; or

2. AUD $500.

This limit does not apply to liability that cannot be limited by law.

18 Indemnity

Customers indemnify CrewRing against claims, losses, liabilities, costs, and expenses arising from:

1. Customer Data supplied to CrewRing;

2. Customer instructions to contact Workers;

3. breach of these terms by the Customer or its users;

4. misuse of the Service; or

5. breach of privacy, employment, telecommunications, workplace, or safety laws by the Customer.

This indemnity is reduced to the extent the claim was caused by CrewRing’s own unlawful conduct, negligence, or breach of these terms.

19 Changes to these terms

We may update these terms from time to time. We will publish the updated terms and change the effective date.

For material changes that affect paid Customers, we will take reasonable steps to notify the Customer before or when the changes take effect.

Continued use of CrewRing after the effective date means you accept the updated terms.

20 Governing law

These terms are governed by the laws of New South Wales, Australia.

The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth courts of Australia.

21 Contact

Questions about these terms can be sent to:

CrewRing

UNDEFINED LABS PTY LTD

ABN

43 662 659 878

ACN

662 659 878

Address

Surry Hills NSW 2010, Australia

Email

info@crewring.com