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Automated shift confirmation for traffic controllers.

Know who’s turning up before the job starts. CrewRing checks in with every worker the day before and calls anyone who’s gone quiet, without you picking up the phone.

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Sam K., spotterLogan Rd, Mt Gravatt, Tue 7:00 amConfirmed

  1. Text the day before

    Shift details for Tue 7:00 am, reply YES or NO

    Mon 4:00 pmSMS

  2. No reply, so CrewRing calls

    The text went unanswered for 2 hours

    Mon 6:00 pmVoice

  3. Confirmed on the call

    “Yeah sorry, phone was on silent. I’ll be there.”

    Mon 6:01 pmVoice
If a text goes unanswered, CrewRing calls.

Illustrative example data.

Why manual confirmation breaks down.

Most crews confirm tomorrow’s shifts with a group text and a ring-around. It works until it doesn’t, usually at 5am.

Group text and ring-around

  • One message to everyone, and no idea who actually read it
  • Replies scattered across your phone, WhatsApp and voicemail
  • Nobody follows up with the quiet ones until they don’t show
  • Hours of calls every week, and no record of who said what

With CrewRing

  • Every worker gets their own shift details, by SMS or voice
  • Replies are read automatically and land on one board
  • Anyone who doesn’t reply to the text gets a call
  • Every message, call and reply is kept on record

From roster to confirmed crew, automatically.

  1. 1

    Your roster is loaded

    Build shifts in CrewRing, use recurring schedules for regular work, or import a CSV. Assignar and Traffio sync is coming soon.

  2. 2

    A check-in the day before

    The day before the shift, each worker gets their shift details by SMS or voice, whichever they prefer.

  3. 3

    A call for anyone still quiet

    If a text goes unanswered, CrewRing calls the worker and records the answer.

  4. 4

    You see the board

    Confirmed, dropped out and unanswered shifts update live. You only deal with the exceptions.

Illustrative example data.

Each worker, on the channel they actually answer.

Some of your crew live in their texts; others only pick up a call. Set a preferred channel per worker, along with their quiet hours, and CrewRing uses it for every shift.

Priya S. preferencesSet once, used for every shift
Preferred channel
Voice
Shift check-in
The day before
Call if no reply
Yes
Quiet hours
21:00 to 07:00
DRDave R.SMS
Hi Dave, shift tomorrow: Tue 6:00 am, Pacific Hwy, Tweed Heads. Stop/Slow. Reply YES to confirm or NO if you can’t make it.
Mon 4:00 pm
YES
4:02 pm
Thanks Dave, you’re confirmed. See you at 6.
4:02 pm
Calling Priya S.No SMS reply since 4:00 pmCalling

CrewRing: You're on tomorrow, 6am at Pacific Highway, Tweed Heads. Can you make it?

Priya: Yep, I'll be there.

Answer recorded on the boardConfirmed

Replies in plain language, understood.

Workers don’t reply like a form. CrewRing reads the common ways people say yes and no, and asks again when a reply isn’t clear instead of guessing.

Incoming repliesPlain-language SMS, read automatically
  • Dave R.Confirmed
    yep see u there
  • Mel K.Dropped out
    Sorry mate cant, crook today
  • Tom W.Confirmed
    Sure thing 👍
  • Priya S.Asked again
    what time do we start again?
  • Yes, in any form. “Yep”, “sure thing”, “ok see you there” all count as a confirmation.
  • No, handled immediately. A drop-out flags the shift on your board so you can start a callout straight away.
  • Unclear? It asks again. Anything ambiguous gets a follow-up asking for a clear YES or NO, and the original reply stays on record.

Tomorrow’s crew on one board.

Confirmed, dropped out and still-waiting shifts update in real time as replies come in, so you can see the gaps while there’s still time to fill them.

Tomorrow's shifts2 of 5 confirmed

  • Dave R.

    06:00 Stop/Slow TC

    Confirmed

  • Priya S.

    06:00 Stop/Slow TC

    Waiting

  • Tom W.

    05:30 Team leader

    Confirmed

  • Sam K.

    07:00 Spotter

    Waiting

  • Mel K.

    21:00 Implement TGS

    Waiting

Illustrative example data.

Common questions.

What time do confirmations go out?

The day before the shift. Each worker gets their shift details and is asked to confirm, and their quiet hours are respected.

What if a worker doesn’t respond?

If the text goes unanswered, CrewRing calls them and records the answer on the board. Anyone still unconfirmed is flagged on your board.

Do workers need to reply with exactly “YES”?

No. Replies like “yep”, “sure thing” or “can’t, sorry” are understood. Anything unclear gets a quick follow-up asking for a clear yes or no, rather than a guess.

Do workers need an app?

No. Everything goes out as plain SMS or voice calls to the number you already have for them.

What happens when someone says no?

The shift is flagged straight away, and you can send a callout to available workers, ranked by distance or reply history.

How is it priced?

By the shift. One shift credit covers the reminder, a follow-up and a call if there’s no reply. Packs are $149 a month for 300 credits, $449 for 1,000 and $1,199 for 2,800, in AUD including GST, with every feature and no worker limit. There’s a 14-day free trial.

Last-minute shift replacement

When someone drops out, one callout goes to the workers you pick, and the first yes gets the shift.

Reduce no-shows

Why traffic controllers miss shifts, and how to catch it the night before instead of on site.

Licence & ticket tracking

Keep every ticket and its expiry date on file, so you know who can legally do the job.

Lone worker check-ins

What the rules say about controllers working alone or at night, and how to set up check-ins.

Stop wondering who’s showing up.

We’ll load your roster with you and run tomorrow’s confirmations through CrewRing, so you can see the board fill up yourself.

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