Fill last-minute traffic controller shifts without the ring-around.
Someone calls in sick at 5am. Instead of working through your contacts one call at a time, send one callout to the workers you choose. The first to say yes gets the shift, and everyone else is told it’s filled.
- 1Jess M.6 km from site, said yes to 94% of calloutsYes, 5:18
- 2Ari N.9 km from site, said yes to 88% of calloutsToo late
- 3Ben H.14 km from site, said yes to 71% of calloutsSent
- 4Kaye F.21 km from site, said yes to 83% of calloutsSent
- 5Liam P.38 km from site, said yes to 65% of calloutsSent
Illustrative example data.
One drop-out, an hour on the phone.
Filling a shift by hand means calling people one at a time: no answer, voicemail, expired ticket, already booked. Every drop-out can cost 30 to 90 minutes of calls before the job even starts.
minutes of phone calls per drop-out, handed to CrewRing.
in manager time for every absence.
The manual way
- 5:08Jess M.No answer
- 5:11Chris B.Voicemail, left message
- 5:15Aaron L.Ticket expired last month
- 5:22Nikki T.Already on another job
- 5:29Ben H.No answer
- 5:41Chris B.Called back, can do 8:00 not 7:00
- 5:53Liam P.Yes, but 55 min away
With a CrewRing callout
- Gets the shift
Jess M.
Replied “YES” at 5:17
- Told it’s filled
Ari N.
Replied “yes I can” at 5:18
- Said no
Kim L.
Replied “no sorry” at 5:14
- No reply
Ben T.
Hasn’t replied
- No reply
Raj P.
Hasn’t replied
Illustrative example data.
Four steps, and you only do the first two.
- 1
Start a callout
From the dropped-out shift, choose how many workers you need and add the job details. You do this step.
- 2
Pick who to ask
CrewRing suggests available workers ranked by distance to site or by how often they’ve accepted before. Opted-out workers are left off. You do this step.
- 3
SMS, then a call
Everyone you picked gets the details by SMS. Anyone who hasn’t replied within your timeout gets a voice call. CrewRing does this.
- 4
First yes wins
The first acceptance fills the slot. Anyone who replies after that is told politely that it’s taken. CrewRing does this.
Ranked by distance or reply history.
Every callout starts from your own worker list. CrewRing ranks the suggestions by distance to site or by reply history, so the people closest to site, or most likely to say yes, are at the top.
- Distance to site. Workers with a home location are sorted by how far they are from the site, with an optional maximum distance.
- Callout history. Workers who usually accept rank higher. New workers start in the middle until they have a history.
- Tickets on file. Each worker’s tickets and expiry dates sit on their profile, so you can check before you add them.
Common questions.
What if two workers accept at the same time?
Only one can get each slot. CrewRing locks the slot to the first acceptance it records; anyone after that gets a message saying the shift has been filled.
Can I choose which workers get the callout?
Yes. You pick the list. CrewRing suggests workers sorted by distance to the site or by how often they’ve accepted callouts before, and you can limit it to a maximum distance.
What if nobody replies?
Workers who haven’t answered the SMS within your escalation timeout get a voice call. You can also add more workers to a running callout at any time.
Can I fill more than one spot at once?
Yes. Set how many workers you need, and the callout stays open until every slot is filled or you close it.
Does it work at 5am?
Yes. A callout goes out the moment you start it, whatever the hour, and replies update your board as they arrive.
Related guides
Automated shift confirmation
A text the day before, a call if it goes unanswered, and every reply on one board.
Reduce no-shows
Why traffic controllers miss shifts, and how to catch it the night before instead of on site.
Licence & ticket tracking
Keep every ticket and its expiry date on file, so you know who can legally do the job.
Fatigue management
Before you call someone in for cover: the roster patterns the national Code of Practice flags.
Stop losing mornings to callouts.
We’ll set up your worker list with you and run a test callout, so you can see how fast a shift gets filled.